💸 Refund Policy

1. How charging works

Your account uses a prepaid wallet. Each service has a per-request rate, shown on the live price list. The rate is taken from your wallet when you use a service.

2. When you get a refund

• A request failed — the service returned an error or no result. The amount is returned to your wallet.
• A result was not delivered — the request was accepted but you did not receive the result or document.
• A manual request was rejected — for services that are processed by our team, a rejected request is refunded.
• A wallet top-up did not arrive — the money left your bank or UPI app but your wallet balance did not increase.

3. How fast

Refunds are made the same day, within 24 hours. For most failed requests the amount returns to your wallet automatically, straight away. If it has not, contact us and it is settled within 24 hours.

4. Where the refund goes

Refunds for requests are credited to your Print Portal API wallet, and you can see them in your transaction history. A wallet top-up that did not arrive is credited to your wallet once the payment is confirmed.

5. What is not a refund case

A request that completed and returned its result is a used service and is charged at the listed rate. Please check the details you enter (for example a document or vehicle number) before you submit a request.

6. How to ask

• Call 9708776655 or 6209776655, or write to support@apinice.in.
• For a request: tell us the service name and the time of the request.
• For a top-up: tell us your registered mobile number, the amount and the payment reference (UTR).

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